Refund policy

Returns and Refunds

Most Doach Life products are made especially for you when your order is placed. Because our products are made to order, we generally cannot accept returns or exchanges for choosing the wrong size or color, or for a change of mind.

Please review the product description and size guide carefully before ordering. If you have a question about sizing, contact us before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at admin@doachlife.com.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs showing the item and the issue

Once we review and approve the claim, we will provide a replacement or refund at no additional cost. In most cases, you will not need to return the affected item.

Return approval

Do not send an item back without contacting us first. Unauthorized returns will not be accepted.

If a return is approved, we will provide the correct return address and instructions. The return address printed on your package may be a fulfillment facility and should not be used without prior authorization.

Sizing, color selection, and change of mind

Because each product is made to order, we cannot guarantee returns, refunds, or exchanges when:

  • The wrong size or color was selected
  • The customer changes their mind
  • The customer no longer wants the item
  • The product does not fit due to an incorrect size selection

We may, at our discretion, offer store credit or another accommodation. Any discretionary resolution does not change this policy or guarantee the same resolution in future cases.

Incorrect or incomplete addresses

Customers are responsible for providing a complete and accurate delivery address. If an order is returned or must be reshipped because the address provided was incorrect, incomplete, or undeliverable, additional shipping charges may apply.

Lost packages

If your order has not arrived, contact us within 30 days after the estimated delivery date. We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate resolution.

Sale items and gift cards

Final-sale items and gift cards are not eligible for return or refund, except when required by law or when an item arrives damaged, defective, or incorrect.

Cancellations and order changes

Orders enter production quickly. Contact us immediately if you need to change or cancel an order. Changes and cancellations are not guaranteed once fulfillment has begun.

Refunds

We will notify you when your refund has been approved. Approved refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear after it has been processed; your bank or card issuer may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact admin@doachlife.com.

European Union customers

If we ship merchandise to consumers in the European Union, applicable consumer cancellation and return rights will be honored. Certain customized or personalized products may be exempt from the right of withdrawal where permitted by law.

Contact admin@doachlife.com for assistance with an EU cancellation or return.